Make activation easier. I’m trying to get my info registered and I can’t. I emailed “product support” and I’m still stuck. Remember, you’re not dealing with computer literate people necessarily.

Make it easier to get my personal info input to your system. It keeps coming back and telling me that it’s having a tough time verifying my identity and it doesn’t tell me what’s wrong or how to correct it other than to email product support. I tried that and I’m right back where I started.