Account Expiration Date

Due to muti agency data breaches, I already have an IDX account. When trying to extend the expiration date from a new business providing the IDX Identity Monitoring, I could not just extend expiration of my existing account. Service agent said I had to set up a new account with a new email address. Doesn't make since. Recommend: Allow extending the expiration date of an exisiting IDX account when a new company data breach provides this service.