Member Feedback Center

Share your thoughts on how we can improve your experience with IDX.

ADD A NEW IDEA

All ideas

Showing 794 of 794

Respond to Emails

My idea is that the IDX team is responsive to email support. It's been 1 month and I have not received a response.
about 1 month ago in  0

Don't ask for a social security number for a start

I signed up for this because my PII was hacked and this service was provided by the company that was hacked - rather than go through an expensive lawsuit. Do you really think I'm going to give you my SSN after finding out I'm only here because som...
3 months ago in  0

Allow current account users, to extend there account, if another data breach has occured

Allow current account users, to extend their account, if another data breach has occurred. IDX is currently asking you to come up with a new email address. That is not a fix. This needs to happen immediately, before account expires please.
about 2 months ago in  0

Add additional service by scanning barcode

There are multiple breaches monitored by IDX. A person may be subject from different companies that offer IDX services. Add a section to dashboard to add additional services by scanning barcode or by entering enrollment code.
about 2 months ago in  0

Offer a call back feature or hire more people to answer inquiries on the toll free number

I have been on hold for 23 minutes so far. It isn't enough just to tell the caller that you are experiencing high call volumes. You need to do something about it! We should not have to sit on hold for this long. I have no idea when my call will be...
16 days ago in  0

UNLIMITED Bank Accounts, Credit Cards, and Telephone Numbers

Your current limits for bank accounts, credit cards, and telephone numbers are simply not enough to keep up with the demands of modern life. It's common for people to possess multiple credit cards, and those that go unused are prime targets for id...
about 2 months ago in  1

I moved, now what? email is the same, but all else changed.

Not sure if I need to update my account or make another account.
3 months ago in  0
104 VOTE

Provide a list of the latest breaches.

Provide a list of the latest breaches. Also, include any useful details and suggestions to protect our accounts.
12 months ago in  1
160 VOTE

When selecting text message for verification method, your site should ask for mobile number.

When setting up account, when entering the primary number, you should be asking what type of phone number is being provided. Then, when giving people the option of verification method, if they select text message, you should be asking them to prov...
over 1 year ago in  1
125 VOTE

A place to add phone numbers that we get those scam calls from.

Ever since the data breach I get calls from numbers using a certain fiber optics/home phone/internet company. They ask for people in my family and then hang up or call and hang up when I answer. When I call back the mailbox is always full. I want ...
about 1 year ago in  1